Alder & Co.
12,480 followers · now · 🌐
We rebuilt our onboarding around one question: what does a new customer need to see in their first 10 minutes? Three screens went, one checklist came in. Support tickets in week one fell by a third. The full write-up is in the comments.
Alder & Co. The full write-up, with the before and after screens: alderandco.com/onboarding
